CUSTOMER CARE
A FEW ANSWERS.
Sizing, delivery, returns and everything in between.
Where do you ship?
We ship to the 50 US states and Washington, DC. US overseas territories and APO/FPO military addresses are not supported.
How much is shipping?
Standard shipping is free on every order to a supported US address. There is no expedited option.
When should my order arrive?
Handling is estimated at 1–2 business days, followed by 3–4 business days in transit: an estimated total of 4–6 business days. The cutoff is 7:00 PM at fixed UTC−06:00, Monday–Friday excluding US federal holidays. Later orders start processing the next business day. Arrival dates are estimates.
How do I choose a size?
Check the garment measurements on the product page and compare them with a pair of pants that fits you. Measurements are listed in inches and centimetres. The fit name describes the silhouette; sizes XS–XXL are available for each design.
How do I care for my pants?
Follow the specific care instructions on your product page. Cotton, denim, nylon and stretch-cotton styles have different care requirements.
Can I return my item?
Request a return within 30 days of receipt by emailing [email protected] with your order number and reason. Obtain authorization before sending it to 78 Rue De La Tour, 67720 Hœrdt, France. Ordinary returns must be unused and unwashed, with original packaging and tags; trying on for sizing is allowed. Defects, damage and wrong items are handled separately.
Who pays for return shipping?
We pay when there is a company error, defect, damage or incorrect item. Customers pay for change-of-mind returns. No restocking fee applies.
When will I receive a refund?
Approved refunds are returned to the original payment method within 10 calendar days. Your bank may take additional time to post the funds.
How can I get help?
Email [email protected] or use the Contact Us page for product, order and return enquiries.
Still need a hand? Contact us.